Bells of Steel General Warranty
When it comes to warranty, our number one goal is to keep you happy and be fair. Below you will find a general outline of our warranty policy. Please rest assured this is used to cover our asses and the hard fact is that Bells of Steel wants to keep you as a customer and we will do our absolute best to make sure our service keeps it that way.
Bells of Steel guarantees to the original consumer that the Bells of Steel products listed below will be free of defect for the period of time specified below from the time of purchase unless otherwise noted on the product. All warranty claims are will be assessed in a case-by-case scenario.
Parts and product replacement due to manufacturer defects, shipping will be provided by Bells of Steel. In warranty cases, the cost of shipping will be passed on to the customer.
- Structural Welds Limited Lifetime Warranty*
- Frames Limited Lifetime Warranty*
- Upholstery and Grips 90 Day Warranty
- Wheels 90 Day Warranty
- Wood Items 90 Day Warranty
- Barbells lifetime***
- Pins, handles, cables, pulleys 90 Day Warranty
- Blitz Bike 2.0 2 Years****
* Warranty void on any product which has been damaged through negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Bells of Steel product where a customer is not satisfied will be reviewed on a case-by-case basis.
**Warranty is void if the product is abused by repeated impact on a rough, aggregate surface or from slamming the product on the ground from overhead.
***Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage). Any specific issues regarding a Bells of Steel product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.
**** Bells of Steel warrants under normal use, environmental conditions and regular basic maintenance that our blitz bike 2.0 shall be free from defects for 2 years. If at any time you require troubleshooting or part replacement Bells of Steel will ship you your part and provide remote troubleshooting assistance for self-repair. Please note, labour will not be provided or covered under warranty.
You must provide proof of purchase for the warranty and the warranty is non-transferable if sold.
This Limited Warranty does not cover normal wear and tear on items such as, but not limited to foot pedals, transportation wheels, rubber grips and plastic end caps and any other parts that can be reasonably expected to wear down. Bells of Steel will, however, provide parts at cost and cost of shipping for replacements.
This warranty is void if the Product is improperly stored, assembled, altered and/or modified in any way.
The warranty does not cover misuse/abuse or accident/damage such as scratches, broken covers, torn seat or cosmetic damage to paint/finishes