Get Answers To Your Most Frequently Asked Questions
Our team works hard to maintain 5-day order processing but with the evolving logistical situation, it can take up to 1 week in some cases. This applies to most parcel orders placed on the website before 10 am MST Monday through Friday. Large, freight orders are often shipped within this time. You will be sent a shipping confirmation via email with the tracking details once this is done.
Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders.
When orders are shipped via FedEx, they can be shipped as multiple packages. If you enter your tracking number onto the FedEx website you will see tracking information for all of your packages, and where they currently are in transit.
Please fill out the form on our Contact Us page with all your relevant information, and someone from our customer care team will be able to change your shipping address or any other information that is required to be changed.
Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are attached to your order (like the Packing List). If you confirm that you’re missing items, use the form on the Contact Us page and provide the supporting documents and pictures. We will communicate with the carrier and begin a search for your missing items. If your item is determined to be lost, here’s our Lost Shipping Policy.
Yes, local scheduled pick-ups are available at the Indianapolis warehouse. Choose the Indianapolis pick up by appointment option at checkout. You will then receive follow-up emails to put you in contact with our warehouse manager Rudy. Rudy will then schedule a pick-up day and time.
In most cases yes you can make a change to your order up to the point of getting a tracking number. In some cases, your order might already be loaded onto the truck but shipping information had not yet been given, in those cases, we unfortunately cannot add anything to your order.
The best way to know when products are back in stock or their stock schedule is to check out our In-Stock page. Our mailing list is sent stock notifications, so they are usually the first ones to know when our stock arrives. Join our mailing list at the bottom of this page, to be notified of our latest stock drops and pre-orders.
All our tubing is 2.3″ x 2.3″, 60 x 60 mm, and 5/8” holes, our attachments are designed to fit our products perfectly. If you are buying an attachment and have another brand’s rack, please make sure their tubing is 2.3″ x 2.3″, 60 x 60 mm, and 5/8” holes.
Our products are made all over the world. We look at how we can get our customers the best quality product at the best prices we can. Products that are manufactured in China and Vietnam are by hand-picked manufacturers that adhere to our quality specifications.
Our In-Stock page is constantly updated to show what we currently have in stock or what is soon to come in. To be notified of stock updates sign up to our mailing list and you’ll be the first to know of pre-orders and stock drops.
For product returns, simply pack up your items (preferably in the original boxes) and we’ll send you a shipping label. Then just drop the item at your closest freight or package carrier. Once the goods are received, we’ll refund you in full, return shipping will also be included in most cases.